FAQ

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info@freshnhealthymeals.com
(407) 906-4661
How do I get started?

You can create an account during the checkout process. The information goes to your culinary concierge who will then contact you back to confirm billing and delivery address. You can also call us directly at 407-906-4661 and we will be more than happy to help you or even fill out our contact form.

 

Why must I speak with a culinary concierge before starting?

Our culinary concierge will want to ensure we have the correct address and delivery timeframe for your meals. They will also help with any subsitutions or special request. Also Auto-Reorder plans can use the concierge to make any changes to their account 24/7.

Why should I choose Fresh-N-Healthy?

When you're done looking at all of our awards, you will find a bunch of passionate chefs who enjoy the art of healthy eating tasting good. We enjoy helping people and that alone translate to a personal service right to your home. Our locally sourced ingredients allow us to operate a from scratch kitchen and bring you flavors that no other meal prep service can deliver. Go ahead and try us out, see hwy we have all those awards :) 

We offer different programs that address your personal goals and needs

We have: Keto, Paleo, Athletic Nutrition, Vegan, Pescatarian, Carnivorism, The "Fit me in this dress" diet...we have it all! 

What happens after I sign up?

If you hear music in theb ackground, it may just be in your head....it may not....either way it calls for a celebration. Pop the champagne (if you're over 21yrs old , of course) and do the dance....you just signed up for #1 meal prep company in Orlando! 

We will give you a welcome call, go over all the details needed and answer any of your questions. After that, just sit back and relax. 

Do you have a referral program?

Of course we do, if you share the Fresh-N-Healthy love, we got your back! Want your own promo code. Done! Want to make commission. Done! Want a menu named after you. Done! Want to bring all your friends to our kitchen, try some new recipes. Done – just bring the beers (If over 21yrs)! Contact us at 407-906-4661 and let us set your personal program up so you can start telling all your friends and family how awesome we are.

What are your prices? Do you offer discounts?

$11 per meal + delivery $5

 

We offer 2 weekly auto reorder plans at 10 meals for $100 and 15 meals for $145. These also include free snacks and delivery! 

Where do you deliver?

Pretty much Deland to Kissimmee and Cocoa Beachtp Clermont and everywhere inbetween. Need a delivery outside of our delivery area or want to know if we deliver to your area, just give us a call at 407-906-4661

What do I do with my coolerbag and ice packs?

We ask that you please place your bags and ice packs out front every delivery night so our drivers may swap them out with a fresh bag for you. If you have not returned your bag within 72 hours of your last delivery and are no longer using our service or using our service and failed to place bags out for 3 consecutive deliveries, you will incur a $20 non return bag fee. Once you return your bag, we will credit your meal account $10 towards your future meals (No refund, food credit only).

Can I pause/change my program?

Feel free to let us know before Thursday 10pm of any changes to your account and it will reflect immediately. If making changes after Thursday 10pm, your changes will reflect the following week.

What if I open up my food container and do not like the way my sweet potato is looking at me?

Call us immediately and let us get you a new meal and a refund. All of our meals are backed with 100% money back guarantee. Always feel confident knowing we are on your side!

How do I heat up my meals?

The containers are microwave safe. Unseal the top of the meal container and rest the top of the lid on the container (the lid should not be sealed; this allows heat to escape but keeps the meal from drying out). Heat in the microwave for 1 minute to 1:30 minutes depending on your preference. Some meals might require more time depending on microwave. We recommend checking for temperature and resume heating in 30-second increments until desired temperature is achieved. Remove any separate containers containing items intended to be eaten cold such as trail mix, applesauce, yogurt, salsa, etc.

How many days do the meals last?

Remember, none of our meals have preservatives. The shelf life of the meals if properly refrigerated is 4-6 days. To ensure freshness, this is why we deliver twice a week.

Are the meals ever frozen?

No, we prepare the meals fresh. The meals are never frozen and we do not recommend freezing the meals as it diminishes the taste of the meals and could modify the nutritional values.

Do you have a cancellation policy?

We will be sad to see you depart from our family, we ask that you give us a chance to make things right if for whatever you reason you are leaving is a negative one. 

Auto reorder plans can be closed easily by accessing your MY Account section of your account. You can unfreeze at anytime. 

Other than that, if you do not want a delivery, no need to place an order and you will not get charged. 

sounds easy? It's because it is, we belive you shouldnt be forced to our company.....you should want to come back each week because of our food and service